Operations automation · Malta & Gozo

The boring work in your business can do itself.

Missed calls, reminders, invoices, stock orders. I set up small systems that handle them for you, using the tools you already have.

Message me on WhatsApp See it in your trade →
  • Free chat
  • Fixed quote first
  • No tie-ins

Based in Mellieħa. I work across Malta and Gozo, and I come to you.

S
Sunny Cuts, Mellieħaonline

Sound familiar?

Where the time goes.

Not one of these jobs needs your hands. That is the point.

Works with what you already use

You do not need to buy anything new. Automation needs your information on a screen rather than on paper, and getting it there is a small first step.

Pick your trade

What this looks like in your business

Common examples, not a list of limits. If a job in your week repeats, it can usually be automated. Tell me yours.

Common requests

Where most people start

These come up over and over. Start with whichever one is costing you the most time.

The numbers

What the research says

52%

Only about half of the calls to home services businesses are answered by a person.

Invoca, Home Services Lead Conversion Benchmarks, 2026. Over 70 million calls.
23%

is the average no-show rate across appointment systems worldwide.

Dantas and others, Health Policy, 2018. Systematic review of 105 studies.
74 days

was the average time a Maltese business waited to collect payment at the end of 2025.

Malta Association of Credit Management, April 2026
9.85 hours

a week is what European companies spend chasing late payments.

European Commission, EU Payment Observatory Annual Report, 2025

Working together

Four steps, and the last one is the good part.

1
Free · no rush

We talk.

A WhatsApp chat or a coffee. You tell me the job you hate doing every week.

2
A day or two

You get a fixed quote.

What it will do and what it costs, in one number. Nothing starts until you say go.

3
1–2 weeks

I build it and show you.

Built around how you already work, and you approve it before any customer sees it.

4
Every day after

It runs.

Quietly, every day. And any time you need me after that, I am one message away.

Start with step one Free, no pitch, and we take as long as you need.

Set up to suit you.

Some owners want everything sitting in their own accounts. Others would rather not think about it at all and leave that side to me. We pick whichever suits your budget, and either way your customer information is treated as yours and you are never locked in.

Riccardo Tedesco

About

The person you message is the person who builds it.

Riccardo Tedesco · I set these up myself

I live in Mellieħa. Before this I trained as a commercial pilot for five years, which is where I picked up the habit of writing things down properly rather than keeping them in my head.

Since then I have worked in a few different places: busy floors, a warehouse, a hospital IT desk, and now an office that gets through hundreds of documents a day. I kept noticing the same thing everywhere, people giving up their day to jobs a small setup could handle, and I would usually end up building something for it whether or not it was my job to.

That is where this came from. I enjoy the puzzle of it, and I am honestly more interested in how people work than in the software, which is the easier half.

So it is just me. You deal with me directly, I learn how your business actually runs, and I build around it. You see the work before it goes anywhere near your customers, and the price is fixed before anything starts.

If your problem doesn't need automation, I'll tell you. Talking you out of a bad idea is part of the job.

Fair questions

You're probably thinking…

“I'm not good with computers.
That's exactly who this is for. You keep working exactly as you do now, and the system does its job in the background. If anything ever needs your attention, it arrives as a WhatsApp message.
“What if it breaks?
I get alerted, usually before you notice, and I fix it. If the system is ever unsure, it hands the job to you instead of guessing. And when something changes six months from now, there is still someone to call.
“Will my customers know it's not me?
The messages are written in your voice and you approve every word before anything goes live. Anything personal still comes from you; the system only handles the routine.
“How much does it cost?
It depends on what we build, which is why there are no made-up prices on this page. You get one fixed number before anything starts, the first chat is free, and there are no tie-ins. Most builds cost less than people expect, and the running costs are a few euro a month.
“Is my customer data safe?
I build to suit how sensitive your information is. Most systems hold the bare minimum they need to do the job, and if yours cannot let information leave the building, the whole thing can be self-hosted on your own machine so that it never does.

Get in touch

Tell me the job you hate doing every week.

That's the whole first step. If it can run by itself, I'll tell you what that would take. If it can't, I'll say so.

WhatsApp: +356 9951 1425 Call: +356 9951 1425 I reply the same day.

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